Welcome to our ESOL Skills for Life FAQs<\/strong>, designed to support centres, tutors, and learners in understanding how ESB International\u2019s ESOL Skills for Life qualifications are delivered. The minimum advanced booking period is 28 days<\/strong> for ESOL SfL Speaking and Listening assessments and 2 days<\/strong> for Reading and Writing assessments.<\/p>\n<\/details>\n\n\n\n We pride ourselves on our flexibility at ESB and recognise that there may be the need to make alterations even after the learners\u2019 names and details have been uploaded to My ESB. Centres are able to modify the following to their existing booking: the qualification(s), date\/time, number of sessions and number of learners. Please be aware that charges may apply depending at what time the amendments are made (to find out more, visit our prices page) and that substantial amendments that require reassignment of assessors may not be possible. Please note that assessors have no authority to sanction changes and cannot enter learners on the day of the assessment, or change the level at which they have been entered.<\/p>\n<\/details>\n\n\n\n A centre-approved adult must<\/strong> be present for an assessment with learners under the age of 18 or with vulnerable adults. Please refer to our Safeguarding information referring to working with children, young people and vulnerable adults to verify the instances when an approved adult is required. This information is also in your Centre Handbook.<\/p>\n<\/details>\n\n\n\n It is the centre\u2019s responsibility to check that each learner over the age of 18 presents photo ID on the day of the assessment, ensuring that the learners for each assessment are those who have been registered on MyESB. It is not the assessor\u2019s responsibility to check learners\u2019 ID. Acceptable forms of identification include a passport or other photo ID issued by a government or local authority, a photo driving licence or a UK Armed Forces photo ID card. Learners who fail to provide ID should not be prevented from sitting their assessment, but they will not be resulted until valid ID is confirmed by your centre.<\/p>\n<\/details>\n\n\n\n No. It is the centre\u2019s responsibility to ensure the learner\u2019s identity and the assessment will take place as normal.<\/p>\n<\/details>\n\n\n\n Centres must import their learner details onto MyESB<\/em> prior to the assessment date. It is important to enter all learner names as they should appear on the certificate. Failure to do this correctly may incur a charge after certification.<\/p>\n<\/details>\n\n\n\n All learners entered for an assessment at a state-funded school\/college in England need a Unique Learning Number (ULN). The ULN is a 10-digit number unique to every learner and can be obtained by schools\/colleges from the Learning Records Service (LRS). ULNs are not mandatory for private learners or students who are under the age of 14, attend schools\/colleges outside of England or attend non-state funded (independent) schools or colleges. For more information, please visit the LRS and Department for Education (DfE) website<\/a>.<\/mark><\/p>\n<\/details>\n<\/div>\n\n\n\n If you would like to apply for a Reasonable Adjustment for your learner\/learners, please select the Reasonable Adjustment when you register your learners on My ESB. There is information about the accommodations that are available, a matrix so you can identify adjustments to support your learners and guidance documents on the Reasonable Adjustments<\/a> area of the website. If you have any queries regarding the reasonable adjustments application, please email product@esbuk.org<\/a>.<\/p>\n<\/details>\n\n\n\n Examples of evidence are a relevant diagnostic report, a Cognassist Diversity Assessment Report<\/a>, a statement of learning needs or medical condition from appropriately qualified personnel. We also take into account the learner\u2019s normal way of working and statements from your support staff. Reasonable Adjustments are specific to the learner, and we encourage tutors to work with us to implement the best and fairest accommodation, so email product@esbuk.org<\/a> to discuss any individual applications.<\/p>\n<\/details>\n\n\n\n As soon as you know your learner may require an accommodation in class and in the assessments, contact us to discuss the options and to ensure that your learner can prepare for the assessments accordingly, e.g. using modified papers.<\/p>\n<\/details>\n<\/div>\n\n\n\n There is not a pass mark, but learners have to achieve every assessment criterion, depending on the level and the skill. The details are in the Specifications for the Award.<\/p>\n<\/details>\n\n\n\n There are samples available for each level. There are some Reading and Writing papers that are only available to tutors at ESB centres, with a password that is available from product@esbuk.org<\/a>.<\/p>\n<\/details>\n<\/div>\n\n\n\n A centre organiser or tutor should contact their assessor in advance of the assessment to confirm start time and to finalise details such as directions, parking etc. It is also advisable to liaise with the assessor to confirm the timetable for the day including any breaks. This is an opportunity for the organiser to clarify any questions they may have about the assessment and to provide any information the assessor may need to be aware of.<\/p>\n<\/details>\n\n\n\n You will need to timetable a \u2018dummy\u2019 or non-assessed learner to make up the pair. This should be a learner who has already taken their assessment at the same level or one level above. In the unlikely event that there is no \u2018dummy\u2019 available please speak to your assessor who will be able to work with you for the best solution. The non-assessed learner will complete the assessment as an assessed partner would, but does not need to complete the Listening task in Section 4.<\/p>\n<\/details>\n\n\n\n Use the guided time for each assessment in the qualification specification and you can use the timing guidance document on the Plan your Assessment page<\/a> on the website. Add up to 5 minutes between pairs to allow for learners to enter and leave the assessment room. Liaise with your assessor to arrange any break times.<\/p>\n<\/details>\n\n\n\n Yes. Centres should provide pen and paper for learners which they can use throughout the assessment, as necessary. Centres are advised to discourage learners from making excessive notes as this does affect their communicative \/ listening skills.<\/p>\n<\/details>\n\n\n\n There is not a set number of questions. It is very dependent on the complexity of the questions and the confidence in which candidates ask them. The assessor may prompt for additional questions if necessary or, equally, thank candidates for their questions and move on.<\/p>\n<\/details>\n\n\n\n No. This is not mandatory, but some learners like to use VAs as a prompt for the content. Also, effective use of VAs can add interest to a talk and help clarify points made.<\/p>\n<\/details>\n\n\n\n Learners may use bullet points or brief notes, but these must be shown to the assessor before the talk. It is more authentic and natural for the learners to use brief notes than to learn their talks by rote. Reciting from memory can negatively affect pronunciation and creates unnecessary stress for the learner.<\/p>\n<\/details>\n\n\n\n If they feel more comfortable presenting in this way then this is perfectly acceptable. It is not necessary, however.<\/p>\n<\/details>\n\n\n\n From September 2024, assessors will play the audio on their own devices, and centres do not need to provide a CD player or a means of playing sound files.<\/p>\n<\/details>\n<\/div>\n\n\n\n If you would like to apply for a Special Consideration for your learners, a Special Consideration Form can be downloaded from the Special Considerations area<\/a> of the website.<\/p>\n<\/details>\n\n\n\n A centre can make an application on behalf of a learner who missed their assessment due to illness for re-entry within six months of the original assessment for half the normal fee of that assessment. The application must be made within 30 days of the original assessment date and include a medical certificate, along with the learner\u2019s details, and be sent to our Customer Experience Team. Please refer to our Absence Through Illness Policy<\/a>.<\/p>\n<\/details>\n\n\n\n You will receive your learners\u2019 results 5 working days after the assessment date. However, during the peak period of 1st May \u2013 31st August, this will be 10 working days for Reading and Writing assessments.\u202f<\/p>\n<\/details>\n\n\n\n If a centre is dissatisfied with results awarded to a learner\/group of learners, they should raise an enquiry with our Customer Experience Team. The enquiry should never be made to the assessor directly and should be made within 15 working days of receiving their results. To find out how ESB International manages centre enquiries, please refer to our Enquiries, Complaints and Appeals Policy<\/a>.<\/p>\n<\/details>\n\n\n\n All successful learners receive a certificate.\u202fCertificates will be dispatched to centres within 10 working days of results being issued. To allow for sampling and standardisation procedures, results cannot be regarded as final until confirmed by certification.<\/p>\n<\/details>\n\n\n\n A centre may request<\/a> a replacement certificate for their learners if they have lost or damaged their certificate. Please refer to our Replacement Certificate Policy<\/a>.<\/p>\n<\/details>\n\n\n\n Yes. You can apply for a Certificate in ESOL Skills for Life if your learners have three Awards at the same level, or at different levels, either all from ESB International, or from ESB and another awarding organisation. This falls under our Recognition of Prior Learning policy<\/a> and you can find the forms to apply for an individual learner or for a group of learners on the website here<\/a>. Each Certificate costs \u00a37.<\/p>\n<\/details>\n\n\n\n
Whether you\u2019re booking assessments, preparing learners, supporting neurodiverse candidates or those with special educational needs and disabilities (SEND), planning the assessment day, or navigating post-assessment steps, this section provides clear guidance and practical information.
Explore answers to common questions to ensure a smooth and successful experience with ESB\u2019s ESOL Skills for Life qualifications. If you can\u2019t find the answer you\u2019re looking for, our team is here to help\u2014please don\u2019t hesitate to contact us<\/a> for further support.<\/p>\n\n\n\nBooking Assessments <\/h2>\n\n\n\n
1. What is the minimum<\/strong> advanced booking period?<\/summary>\n
2. Can I amend<\/strong> my booking if circumstances have changed since I made it?<\/summary>\n
3. Does a member of my staff need to be in attendance<\/strong> for the assessment?<\/summary>\n
4. Do my learners need to show ID<\/strong> if they are over 18? Who checks this at ESB?<\/summary>\n
5. We have learners who cover their faces<\/strong>. Do they have to uncover for the Speaking & Listening assessment?<\/summary>\n
6. Do I need to import my learners’ details<\/strong> onto the MyESB<\/em> booking hub prior to the assessment?<\/summary>\n
7. Do my learners need their Unique Learner Numbers<\/strong> (LRN)?<\/summary>\n
Neurodiverse learners and those with special educational needs and disabilities<\/strong><\/h3>\n\n\n\n
1. How do I apply a Reasonable Adjustment<\/strong> for my learners?<\/summary>\n
2. What evidence<\/strong> do we need to apply for a Reasonable Adjustment?<\/summary>\n
3. When<\/strong> should we apply for a Reasonable Adjustment?<\/summary>\n
Preparing for your assessment<\/h4>\n\n\n\n
1. What is the pass mark<\/strong>?<\/summary>\n
2. Are there any Sample Papers<\/strong>?<\/summary>\n
Planning the assessment day<\/strong><\/strong><\/h5>\n\n\n\n
1. Should I contact the assessor<\/strong> before the assessment date?<\/summary>\n
2. Speaking & Listening assessments are carried out in pairs. What if I have an odd number of learners<\/strong>?<\/summary>\n
3. How do we work out the timetable<\/strong> for the Speaking & Listening assessments?<\/summary>\n
4. Can the learners use a pen and paper<\/strong> during their Speaking & Listening assessment?<\/summary>\n
5. How many questions<\/strong> should the learners ask in Task 1 of their Speaking & Listening assessment?<\/summary>\n
6. Do Level 1 and Level 2 learners need to use visual aids<\/strong> for their talk in Task 2?<\/summary>\n
7. Can learners use prompt cards<\/strong> for their prepared talk?<\/summary>\n
8. Can Level 1 and Level 2 learners stand for their presentation?<\/summary>\n
9. How will the assessor play the audio for the listening task in Section 4?<\/summary>\n
After the Assessment<\/strong><\/strong><\/h6>\n\n\n\n
1. How do I apply for a Special Consideration<\/strong> for my learners?<\/summary>\n
2. Can a learner who missed their assessment through illness<\/strong> re-apply?<\/summary>\n
3. When will I receive my learners’ results<\/strong>?<\/summary>\n
4. Can I appeal<\/strong> a learner’s \/ group of learners’ results?<\/summary>\n
5. When will I receive my learners’ certificates<\/strong>?<\/summary>\n
6. Can I request a replacement certificate<\/strong> for my learners?<\/summary>\n
7. Can I apply for an over-arching Certificate<\/strong> in ESOL Skills for Life for my learners?<\/summary>\n
8. Can learners use ESOL Skills for Life qualifications for visas<\/strong> in the UK?<\/summary>\n