{"id":64,"date":"2025-01-22T14:24:59","date_gmt":"2025-01-22T14:24:59","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=64"},"modified":"2026-01-16T11:37:21","modified_gmt":"2026-01-16T11:37:21","slug":"book-your-assessments","status":"publish","type":"page","link":"https:\/\/esbuk.org\/index.php\/assessment-support\/book-your-assessments\/","title":{"rendered":"Book your assessments"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--80);padding-bottom:0;padding-left:var(--wp--preset--spacing--80)\"><strong>Booking an ESB (International) Ltd. Assessment<\/strong><\/h1>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--40);margin-right:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--40);margin-left:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\u2018MyESB\u2018 is the online booking hub of ESB International. This intuitive platform allows our centre organisers to book their assessments and effortlessly manage the administration of their booking. This page will help fast-track your knowledge of \u2018MyESB\u2019, allowing you to get started on booking your assessments for a date and time that suits you, adding learners to your Sessions and much more! <br><br>\u2018MyESB\u2019 is available for UK and international centres.<\/p>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1783f123 wp-block-columns-is-layout-flex\" style=\"background-color:#f7f7f7;margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-large-font-size\" style=\"font-style:normal;font-weight:700\">Need help with an Existing Booking?<\/h2>\n\n\n\n<p class=\"has-link-color has-medium-font-size wp-elements-a79181372b6f3552d17271ab1a882edc wp-block-paragraph\">If you\u2019ve already made a booking and need assistance, please complete the following <strong>booking support form<\/strong>. This helps us understand your request and respond more effectively.<br><br>For urgent enquiries, please <a href=\"https:\/\/esbuk.org\/index.php\/support-for-your-assessment-day\/how-to-contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact<\/a> our <strong>Customer Experience Team<\/strong> directly \u2014 we\u2019re here to help!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<iframe loading=\"lazy\" width=\"800px\" height=\"500px\" src=\"https:\/\/forms.cloud.microsoft\/Pages\/ResponsePage.aspx?id=T_Iza3f_w0qCqx5ybqifW9ZHUxZ34vhHmeNlVMm9iiFUMDNYQk9BRzRGTFlVVU1MMVFMTzFQTUVFNi4u&#038;embed=true\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" style=\"border: none; max-width:100%; max-height:100vh\" allowfullscreen webkitallowfullscreen mozallowfullscreen msallowfullscreen> <\/iframe>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-base-color has-text-color has-background has-link-color has-large-font-size wp-elements-4b527c6d98a46f47a12431d0706dfb9d\" style=\"background-color:#012651;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--80);font-style:normal;font-weight:700\"><strong>Our Booking Proces<\/strong>s: Speech (Oracy) and ESOL Skills for Life<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--80);padding-bottom:0;padding-left:var(--wp--preset--spacing--80)\">The end-to-end journey from booking your first ESB International assessment to receiving your learners\u2019 certificates can be explained in as few as nine steps. Please see the timeline below for an introduction to our booking process, before finding out more about our intuitive booking platform, \u2018My ESB\u2019, through our user guides and video walkthroughs.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-665c784f wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Calendar-icon-50px.png\" alt=\"\" class=\"wp-image-1278\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-58a15f84a52c0c01ce7ba04e4e8d8682 wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">1. Place your booking in advance of your planned assessment date*.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Enter the date, start time, qualification and estimated number of learners. Multiple sessions can be added to one booking.<br><br>* a minimum of 28 days for Speech (Oracy) or ESOL Skills for Life Speaking &amp; Listening assessments is required, 2 days for ESOL Skills for Life Reading and Writing assessments.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Assessor-confirmed-icon-50px.png\" alt=\"\" class=\"wp-image-1277\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-1367cdf508cb76ee88dd76655b6e205e wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">2. Booking is confirmed by assessor(s)*. <\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Your booking will show up in the &#8216;Pending Bookings&#8217; section until your assessor(s) have been confirmed.<br><br>*Once confirmed, you can view the booking details in the &#8216;Confirmed Bookings&#8217; section in your &#8216;MyESB&#8217; Hub. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Register-icon-50px.png\" alt=\"\" class=\"wp-image-1283\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-25b5972eb869adcfba6a20555df618fd wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">3. Upload your learners details to your &#8216;MyESB&#8217; Hub*.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Once your booking is confirmed, upload your learners&#8217; names and details along with any Reasonable Adjustments. All RA requests require prior approval from ESB International. <br><br>*You can move learners between Sessions or add\/remove names until 5pm the day before the assessment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-665c784f wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Gears-icon-2-50px.png\" alt=\"\" class=\"wp-image-1281\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-8556352d467a6e9db14a7763cc8f9532 wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">4. Access our teacher resources and pre-assessment materials.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Map out your schedule in advance using our timetable templates for ESOL Skills for Life Speaking &amp; Listening assessments and a guidance proforma for our Speech (Oracy) offerings to create a helpful running order to share with your assessor.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Email-icon-50px.png\" alt=\"\" class=\"wp-image-1280\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-ffde631491c05649844448fecea10eb8 wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">5. Centre to make contact with assessor(s). <\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Email or call your assigned assessor(s) in advance to clarify any final details and share your timetable\/plan for the day. Speech centres should also provide a topic list to your assessor.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Assessment-day-icon-50px.png\" alt=\"\" class=\"wp-image-1276\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-d55313950427c3f0b85a1c7a57a65d04 wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\"><strong>6. Assessment Day.<\/strong><\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">After the assessment takes place, send relevant paperwork to ESB International with 24 hours.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f373ffb2 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Marking-icon-50px.png\" alt=\"\" class=\"wp-image-1282\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-29ed0e986e0095e42ae59e0cd3884774 wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">7. Marking takes place.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Your assessor(s) will write your learners&#8217; personalised reports. Scripts will be marked by external ESB International markers.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Results-icon-50px.png\" alt=\"\" class=\"wp-image-1284\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-930c7ee627adfc922170f7025cc43eda wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:600\">8. Reports and Results are published*.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Your learners&#8217; reports and results will be available in your &#8216;MyESB&#8217; Hub within 5 working days after the last assessment.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Distribute-icon-50px.png\" alt=\"\" class=\"wp-image-1279\"\/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-ee6e9225e6fbf208d88fa8bdbfda7ccb wp-block-paragraph\" style=\"color:#012651;font-style:normal;font-weight:700\">9. Certificates are distributed to centre.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">You will receive your learners&#8217; certificates within 10 working days of the final results being uploaded to your &#8216;MyESB&#8217; Hub.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-base-color has-text-color has-background has-link-color has-large-font-size wp-elements-e4353f419a065769b492808580cbd3ec\" id=\"hub-guides\" style=\"background-color:#012651;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--80);font-style:normal;font-weight:700\"><strong>\u2018MyESB\u2019 Hub<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--80);padding-bottom:0;padding-left:var(--wp--preset--spacing--80)\">Our user guides provide an extensive overview of the \u2018MyESB\u2019 Hub. There are slight differences between booking Speech and ESOL Skills for Life assessments. Please make sure that you refer to the relevant guide for your centre:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6d05bf3d wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:0;padding-right:var(--wp--preset--spacing--80);padding-bottom:0;padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-b95f4bb1 wp-block-column-is-layout-flow\" style=\"border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);box-shadow:var(--wp--preset--shadow--natural)\">\n<h3 class=\"wp-block-heading has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-d4bcaa31e3e350dd8fdbdc8ab242e5c5\" style=\"color:#012651;font-style:normal;font-weight:700\">Speech (Oracy)User Guide<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Register-icon-50px.png\" alt=\"\" class=\"wp-image-1283\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-35f06ea7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/11\/My-ESB-User-Guide-Speech.pdf\" style=\"border-radius:10px;background-color:#012651;padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\"><strong>Download user guide<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#012651;border-width:1px;border-radius:10px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);box-shadow:var(--wp--preset--shadow--natural)\">\n<h3 class=\"wp-block-heading has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-ff984108b49b4489dcf813963772f254\" style=\"color:#012651;font-style:normal;font-weight:700\">ESOL Skills for Life User Guide<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/10\/Register-icon-50px.png\" alt=\"\" class=\"wp-image-1283\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-35f06ea7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color has-link-color wp-element-button\" href=\"https:\/\/esbuk.org\/wp-content\/uploads\/2025\/11\/My-ESB-User-Guide-ESOL.pdf\" style=\"border-radius:10px;color:#012651;padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">Download user guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-eb1fe962 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p class=\"has-medium-font-size wp-block-paragraph\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">The following <strong>video tutorials<\/strong> are applicable for both Speech (UK-based) and ESOL Skills for Life bookings, and offer bitesize information for some of <em>My ESB&#8217;<\/em>s most important elements:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<ul style=\"border-radius:15px;background-color:#f7f7f7;margin-top:0;margin-right:0;margin-bottom:0;margin-left:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\" class=\"wp-block-list is-style-checkmark-list has-background has-medium-font-size\">\n<li>How to make a booking<\/li>\n\n\n\n<li>How to manage your learners<\/li>\n\n\n\n<li>How to apply a reasonable adjustment to a learner<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-624e18b1 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Make a booking<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"My ESB: Make a Booking - Tutorial\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/afUeicsTpr0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Manage your learners<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"My ESB: Candidate Management - Tutorial\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_Nflom3FW5c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Add a Reasonable Adjustment<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"My ESB: How to apply a Reasonable Adjustment  - Tutorial\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_0RrWSclxkA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>Access Learner Reports<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"My ESB Tutorial: Accessing learner reports\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/n295HaQHUu8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-base-color has-text-color has-background has-link-color has-large-font-size wp-elements-fe8c7960e6e20f6f36081e14f8fe993c\" style=\"background-color:#012651;margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--80);font-style:normal;font-weight:700\">Booking an assessment: frequently asked questions<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-style-default has-link-color has-medium-font-size wp-elements-c487ff1c9c7ff7d4fe03d2cd993322ef is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<details class=\"wp-block-details is-layout-flow wp-container-core-details-is-layout-cc474c90 wp-block-details-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>How is an assessor(s) assigned to my booking?<\/summary>\n<p class=\"has-text-color has-medium-font-size wp-block-paragraph\" style=\"color:#012651\">Once your booking has been confirmed, the number of assessors that your sessions require are automatically allocated to your booking. This process can take several working days, so your booking will appear as \u2018pending\u2019 until all of the assessors your booking requires are confirmed.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><summary>How far in advance of my planned assessment date should I make my booking?<\/summary>\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-2bc2e769399c96b17c41c69d280ec2f9 wp-block-paragraph\" style=\"color:#012651\">There is a 28 day minimum booking period for all assessments booked on the My ESB Hub. However, please be aware that it can be difficult to secure a desired date when booking close to our Summer Peak Period (May, June and July). During peak periods, dates may appear as amber or red on the booking calendar. It is impossible to book red dates and whilst amber dates can be booked, we do not advise it as we cannot guarantee that enough assessors will be available.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>I\u2019ve saved my booking as a draft. What now?<\/summary>\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-3ee7745f894e360fc7505673550c1cc1 wp-block-paragraph\" style=\"color:#012651\">Saving your booking as a draft will not in anyway start the formal process of confirming your booking (such as holding a time and date). Draft bookings are simply a tool that will allow you to save your progress to avoid starting the process again from scratch.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>I\u2019ve made my booking. Who should I speak to if I need more support?<\/summary>\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-17de6f01bbd98e4bfd84cc92790a3871 wp-block-paragraph\" style=\"color:#012651\">If you would like to run through arrangements regarding your assessment day, you should speak to your assessor. Your assessor\u2019s contact details will be visible to you in the Hub once your assessor has accepted your booking. If you need more support using \u2018My ESB\u2019, then please contact our Customer Experience Team.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do I need to add learners to each Session?<\/summary>\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-f9503611a2568fe3b1a749fa4c29da6c wp-block-paragraph\" style=\"color:#012651\">Yes. You can upload bulk spreadsheets (.csv files) of learners\u2019 names by downloading a template from within the Hub. You will need to drag and drop learners into the different sessions if there is more than one.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I cancel my booking?<\/summary>\n<ul style=\"color:#012651\" class=\"wp-block-list has-text-color has-link-color wp-elements-213a9275a1d7b8f00d5bcb24fedbc934\">\n<li class=\"has-medium-font-size\"><strong>Yes. The following charges may apply for booking cancellations:<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">More than 4 weeks before assessment day = no charge<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Less than 4 weeks to go before assessment day = \u00a3150 cancellation fee<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Less than 1 week to go before assessment day = \u00a3450 cancellation fee<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I amend my booking?<\/summary>\n<ul style=\"color:#012651\" class=\"wp-block-list has-text-color has-link-color wp-elements-606fd64328f12b3e5bfa8c259bfc5526\">\n<li class=\"has-medium-font-size\"><strong>The My ESB Hub provides several options for altering an existing booking:<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">You can <strong>remove a Session<\/strong> from a booking (more than 4 weeks before assessment day = no charge, less than 4 weeks before assessment day = \u00a3150, less than 1 week before assessment day = \u00a3250).<\/li>\n\n\n\n<li class=\"has-medium-font-size\">You are able to <strong>change the number of learners<\/strong> in your booking. In the event that you add more learners which will exceed the maximum learner numbers for the Session you are amending, the following charges may apply (more than 4 weeks\u2019 notice = no charge, less than 4 weeks\u2019 notice = \u00a3150, less than 1 weeks\u2019 notice = \u00a3250).<\/li>\n\n\n\n<li class=\"has-medium-font-size\">You can <strong>change the qualification<\/strong> of a Session in your booking (there may be a \u00a355 charge for changing a qualification with less than 4 weeks\u2019 notice before the assessment day).<\/li>\n\n\n\n<li class=\"has-medium-font-size\">You can <strong>amend the date\/time of your booking<\/strong> (with less than 4 weeks\u2019 notice from the original assessment date = \u00a355, with less than 1 weeks\u2019 notice of the original assessment date = \u00a3250).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a minimum fee for booking ESB assessments?<\/summary>\n<ul style=\"color:#012651\" class=\"wp-block-list has-text-color has-link-color wp-elements-4871e8f95f3eceaf6bcb7bcc4aaa65b0\">\n<li class=\"has-medium-font-size\">Yes. We charge minimum fees per assessor session (which is a full assessment day per one assessor \u2013 5 hours). Our minimum fees are supplementary charges which are only required if the total learner fees are less than than the minimum fee per required assessor. We therefore recommend that when booking your assessments, you should look to book as few Sessions as possible by entering the maximum number of learners for each Session. Additional Sessions may mean additional assessors. We charge the following minimum fees for booking our assessments:\n<ul class=\"wp-block-list\">\n<li>\u00a3500 for <strong>Secondary Age<\/strong> qualifications<\/li>\n\n\n\n<li>\u00a3400 for <strong>Primary Age<\/strong> qualifications<\/li>\n\n\n\n<li>\u00a3300 for <strong>Group Speaking<\/strong> qualifications<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I receive my learners\u2019 reports?<\/summary>\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-e875ff7aa4c57a67b4303e45fdf15fb0 wp-block-paragraph\" style=\"color:#012651\">You will receive personalised reports of your learners\u2019 results within 5 working days from your assessment day, or 10 working days during our Peak Periods (May, June and July). You will receive an email when your reports have been sent, which you receive directly to your Hub.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What should I do if one of my learners is absent on the day of their assessment through illness?<\/summary>\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-cdda0651f25f9769257100fbf36b4cbf wp-block-paragraph\" style=\"color:#012651\">Full information for the steps a centre can if a learner is unable to undertake their assessment because of illness can be found in our <a href=\"https:\/\/esbuk.org\/web\/app\/uploads\/2021\/05\/ESB-POL-C07-Learner-Absence-Through-Illness-Policy-v3.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Absence through Illness Policy<\/a>.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Booking an ESB (International) Ltd. Assessment \u2018MyESB\u2018 is the online booking hub of ESB International. This intuitive platform allows our centre organisers to book their assessments and effortlessly manage the administration of their booking. This page will help fast-track your knowledge of \u2018MyESB\u2019, allowing you to get started on booking your assessments for a date [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":62,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-esb-template","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/64","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/comments?post=64"}],"version-history":[{"count":37,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/64\/revisions"}],"predecessor-version":[{"id":19321,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/64\/revisions\/19321"}],"up":[{"embeddable":true,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/62"}],"wp:attachment":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/media?parent=64"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}