{"id":70,"date":"2025-01-22T14:23:52","date_gmt":"2025-01-22T14:23:52","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=70"},"modified":"2026-03-31T15:11:43","modified_gmt":"2026-03-31T14:11:43","slug":"handbooks-policies-and-procedures","status":"publish","type":"page","link":"https:\/\/esbuk.org\/index.php\/assessment-support\/handbooks-policies-and-procedures\/","title":{"rendered":"Handbooks, Policies and Procedures"},"content":{"rendered":"\n

Handbooks, Policies and Procedures<\/strong><\/h1>\n\n\n\n

ESB International reviews all its policies annually, in line with our internal review schedule, to ensure that our procedures and practices continue to meet legislative and regulatory compliance and are in line with current practices. If you have any questions about any of our policies, procedures or handbooks, please do not hesitate to contact our Quality Assurance Department.<\/a><\/p>\n\n\n\n

Centre Handbooks<\/h2>\n\n\n\n
Title<\/th>Date<\/th>Description<\/th>Download<\/th><\/tr><\/thead>
Speech UK Handbook<\/strong><\/td>December 2024<\/td>Provides guidance concerning ESB International Speech Qualifications, assessment administration and delivery for UK-based organisations offering ESB Speech qualifications<\/strong>.<\/td>\"Clickable<\/a><\/td><\/tr>
ESOL Skills for Life Handbook<\/strong><\/td>February 2026<\/td>Provides guidance concerning ESB International ESOL Skills for Life Qualifications, assessment administration and delivery for UK-based organisations offering ESB ESOL Skills for Life assessments<\/strong>.<\/td>\"Clickable<\/a><\/td><\/tr>
Centre Assessed Qualifications Handbook<\/strong><\/td>September 2022<\/td>Provides guidance concerning ESB International Inspiring Confidence in Employability<\/strong> qualifications that are assessed by the Centre.<\/td>\"Clickable<\/a><\/td><\/tr>
Speech International Centre Handbook<\/strong><\/td>November 2021<\/td>Provides guidance about assessment administration and delivery for non-UK<\/em> centres offering our Speech qualifications.<\/td>\"Clickable<\/a><\/td><\/tr>
Handbook for Centres Delivering Online ESOL International Assessments<\/strong><\/td>October 2023<\/td>Provides guidance about assessment administration and delivery for ONLINE only<\/strong> ESOL International assessments.<\/td>\"Clickable<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Assessment Policies<\/h2>\n\n\n\n
Title<\/th>Date<\/th>Description<\/th>Download<\/th><\/tr><\/thead>
Reasonable Adjustments and Special Considerations Policy<\/strong><\/td>August 2025<\/td>Use for a learner who you believe may qualify for a Reasonable Adjustment or Special Consideration. To apply for a Special Consideration, you must complete the following form<\/mark><\/a> and return it to our Quality Assurance Dept.<\/mark><\/a><\/td>\"Clickable<\/a><\/td><\/tr>
Enquiries, Complaints and Appeals Policy<\/strong><\/td>August 2025<\/em><\/td>This policy outlines the process for anybody wishing to raise an enquiry, complaint and\/or appeal a learner\u2019s grade.<\/td>\"Clickable<\/a><\/td><\/tr>
Recognition of Prior Learning Policy<\/strong><\/td>October 2024<\/em><\/td>Use to apply for Recognition of Prior Learning (RPL) for a learner. To apply for RPL for more than one learner, complete the following form<\/mark><\/a> and return it to product@esbuk.org<\/mark><\/a> using WeTransfer<\/mark><\/a>.<\/td>\"Clickable<\/a><\/td><\/tr>
Qualification Withdrawal Policy<\/strong><\/td>August 2025<\/em><\/td>Provides guidance on the process whereby ESB International qualifications are discontinued.<\/td>\"Clickable<\/a><\/td><\/tr>
Absence through Illness Policy<\/strong><\/td>August 202<\/em>5<\/td>Refer to when a learner is absent from an assessment through illness.<\/td>\"Clickable<\/a><\/td><\/tr>
Malpractice and Maladministration Policy<\/strong><\/td>August 2025<\/em><\/td>Provides guidance for preventing and managing malpractice and maladministration before, during and after ESB International assessments.<\/td>\"Clickable<\/a><\/td><\/tr>
Replacement Certificate Policy<\/strong><\/td>August 2025<\/em><\/td>Please read this policy before requesting a replacement certificate if the original has been lost, stolen or damaged. Once you have read the policy, you can request a replacement certificate here<\/a><\/mark>.<\/td>\"Clickable<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Safeguarding Policy<\/h2>\n\n\n\n
Title<\/th>Date<\/th>Description<\/th>Download<\/th><\/tr><\/thead>
Safeguarding Policy<\/strong><\/td>August 2025<\/em><\/td>This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adults.<\/td>\"Clickable<\/a><\/td><\/tr>
Safeguarding Procedure<\/strong><\/td>November 2022<\/em><\/td>This procedure provides guidance on safeguarding responsibilities and gives a defined process for all ESB International employees and contractors to follow.<\/td>\"Clickable<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Data Protection Policy<\/h2>\n\n\n\n
Title<\/th>Date<\/th>Description<\/th>Download<\/th><\/tr><\/thead>
Data Protection Policy<\/strong><\/td>August 2025<\/em><\/td>ESB International\u2019s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for.<\/td>\"Clickable<\/a><\/td><\/tr>
Privacy Policy<\/strong><\/td>August 2025<\/em><\/td>Outlines ESB International\u2019s responsibilities and processes for managing sensitive information, in line with GDPR regulations.<\/td>\"Clickable<\/a><\/td><\/tr>
IT Acceptable Usage Policy<\/strong><\/td>August 2025<\/em><\/td>This policy provides clear information on the acceptable usage of IT facilities used by ESB International employees, contractors and third-parties.<\/td>\"Clickable<\/a><\/td><\/tr>
Video, Audio Recording and Photograph Policy<\/strong><\/td>August 2025<\/em><\/td>ESB International believes that it has a responsibility to promote the welfare of all children, young people and vulnerable adults to take, share and use images, recordings and videos safely.<\/td>\"Clickable<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Finance Policies<\/h2>\n\n\n\n
Title<\/th>Date<\/th>Description<\/th>Download<\/th><\/tr><\/thead>
Invoicing Policy<\/strong><\/td>August 2025<\/em><\/td>Please refer to this policy for details concerning ESB International\u2019s invoicing process.<\/td>\"Clickable<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Other Policies<\/h2>\n\n\n\n
Title<\/th>Date<\/th>Description<\/th>Download<\/th><\/tr><\/thead>
Conflict of Interest Policy<\/strong><\/td>August 202<\/em>5<\/td>The policy outlines the principles and procedures for managing conflicts of interest to protect the validity of our qualifications. For Centres to raise a Conflict of Interest, they must complete the following form<\/mark><\/a> and return it to our Quality Assurance Dept<\/mark><\/a>.<\/td>\"Clickable<\/a><\/td><\/tr>
Equality, Diversity and Inclusion Policy<\/strong><\/td>October 202<\/em>5<\/td>Outlines ESB International\u2019s commitment to providing equal opportunities for all.<\/td>\"Clickable<\/a><\/td><\/tr>
Sexual Harassment Policy<\/strong><\/td>December 2024<\/em><\/td>ESB International is committed to ensuring that all are treated with respect and dignity in our workplace, in accordance with the Equality Act 2010.<\/td>\"Clickable<\/a><\/td><\/tr>
Use of Artificial Intelligence Policy<\/strong><\/td>April 2026<\/td>ESB International\u2019s Use of Artificial Intelligence (AI) Policy outlines how generative AI tools may and may not be used across teaching, learning, assessment, and organisational activities. <\/td>\"Clickable<\/a><\/td><\/tr>
Work Permits & Eligibility to Work in the UK Policy<\/strong><\/td>July 2025<\/em><\/td>This policy outlines ESB International\u2019s procedures for verifying that all employees and contractors have the legal right to work in the UK.<\/td>\"Clickable<\/a><\/td><\/tr>
Whistleblowing Policy<\/strong><\/td>October 2023<\/em><\/td>This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest.<\/td>\"Clickable<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Handbooks, Policies and Procedures ESB International reviews all its policies annually, in line with our internal review schedule, to ensure that our procedures and practices continue to meet legislative and regulatory compliance and are in line with current practices. If you have any questions about any of our policies, procedures or handbooks, please do not […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":62,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-esb-template","meta":{"footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":11,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":19612,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/70\/revisions\/19612"}],"up":[{"embeddable":true,"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/pages\/62"}],"wp:attachment":[{"href":"https:\/\/esbuk.org\/index.php\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}