At English Speaking Board (International) Ltd. (ESB), it is our aim to equip all learners with the English Language and Oracy skills to empower them to realise their full potential and look to the future with confidence.

In line with our commitment to this purpose, we prioritise feedback from our schools, colleges, and third sector organisations, seeing each piece as an invaluable opportunity for growth. Every suggestion, question, comment, and concern is carefully evaluated, driving our continuous improvement and enabling us to deliver the highest quality assessment services. This commitment was one of the reasons we were named Awarding Organisation of the Year in 2023.

The 2023-24 academic year highlighted this commitment in action:

• Supporting an impressive 49,141 learners, ESB achieved an on-time delivery rate of 99% for results and certificates.
• Additionally, ESB has witnessed a positive downward trend in the number of enquiries relating to learner results, reflecting our proactive approach to resolving potential concerns early.
• We focus on a close, supportive and proactive working relationship with our centres. We resolve 96.3% of all centre queries in just 48 hours. Only 3.7% of enquiries take a little longer to resolve.

The ESB Experience: Exceptional, Efficient, Elevate

Our experience with ESB has been exceptional. We have found that ESB is highly receptive to feedback—when we’ve highlighted issues or made suggestions, they’ve responded thoughtfully and worked with us to implement adjustments. This level of collaboration and attentiveness to educator input has made ESB a valuable and trusted partner for our ESOL programme.

The organisation has successfully combined quality with efficiency, which has allowed us to elevate our ESOL programme. We’re pleased with the positive feedback from learners and look forward to continuing our journey with ESB.

Michael Killin, Curriculum Manager at Dudley College, September 2024

We want to hear from you!

To share your feedback and contribute to ongoing improvements at ESB, please contact us directly at business@esbuk.org. We would love to hear from you. Together, we can continue to raise – and celebrate – the achievements of our learners and create a brighter future for all.

If you have a specific query at any point during 2024/25 and wish to contact our Head Office Team directly, please find all the contact details of the relevant teams below. We are delighted to answer any questions you may have. 

ESB Team and Function	Email Address	Telephone Number
Customer Experience   Bookings / Webinars / ‘My ESB Hub’ / Results and Certificates	customer@esbuk.org	01695 573439  Option 2
Product Development   Further qualification guidance / Sample Materials / Resources	product@esbuk.org	01695 573439  Option 4
Finance	accounts@esbuk.org	01695 573439  Option 3
IT	itsupport@esbuk.org	01695 573439  Option 0
Business Strategy Team   Any general enquiries / Training / CB Fund	business@esbuk.org	01695 573439  Option 1