ESB International has been monitoring the Coronavirus situation as it relates to our work together and as a responsible employer.

I know you will be adhering to all Public Health or Government guidance and direction as relevant to your country. ESB International has advised its employees and assessors accordingly. We have asked assessors to inform us of any need to self isolate or quarantine.

I wanted to outline therefore the potential impacts:

• There may be instances where a previously confirmed booking requiring assessors cannot be satisfied by ESB International. We will make every effort to satisfy the bookings however should we be unable, no charges will be applied and you will be able to cancel and amend this booking for a future date.
• Should your centre be closed by a management decision or you choose not to go ahead with a booking, please cancel and amend your booking for a future date, so that assessors are advised of the change. Again no cancellation fee will be charged.
• We may not be able to meet our agreed delivery times for results due to staffing impacts. We will of course work hard to manage these impacts on our learners and centres.

I do encourage you to select a new date soon, as we anticipate that the summer term may well be busier, should business as usual be operating then.

We will continue to update our website so please visit the home page first to review any updates from ESB International and should you have any questions please contact us via customer@esbuk.org.

I sincerely hope your staff and learners keep safe and well during this difficult time.