If you would like to apply for a Reasonable Adjustment for your learner/learners, please select the Reasonable Adjustment when you register your learners on My ESB. There is information about the accommodations that are available, a matrix so you can identify adjustments to support your learners and guidance documents on the Reasonable Adjustments area of the website. If you have any queries regarding the reasonable adjustments application, please email product@esbuk.org.

Examples of evidence are a relevant diagnostic report, a Cognassist Diversity Assessment Report, a statement of learning needs or medical condition from appropriately qualified personnel. We also take into account the learner’s normal way of working and statements from your support staff. Reasonable Adjustments are specific to the learner, and we encourage tutors to work with us to implement the best and fairest accommodation, so email product@esbuk.org to discuss any individual applications.

As soon as you know your learner may require an accommodation in class and in the assessments, contact us to discuss the options and to ensure that your learner can prepare for the assessments accordingly, e.g. using modified papers.

There is not a pass mark, but learners have to achieve every assessment criterion, depending on the level and the skill. The details are in the Specifications for the Award.

There are samples available for each level. There are some Reading and Writing papers that are only available to tutors at ESB centres, with a password that is available from product@esbuk.org.

A centre organiser or tutor should contact their assessor in advance of the assessment to confirm start time and to finalise details such as directions, parking etc. It is also advisable to liaise with the assessor to confirm the timetable for the day including any breaks. This is an opportunity for the organiser to clarify any questions they may have about the assessment and to provide any information the assessor may need to be aware of.

You will need to timetable a ‘dummy’ or non-assessed learner to make up the pair. This should be a learner who has already taken their assessment at the same level or one level above. In the unlikely event that there is no ‘dummy’ available please speak to your assessor who will be able to work with you for the best solution. The non-assessed learner will complete the assessment as an assessed partner would, but does not need to complete the Listening task in Section 4.

Use the guided time for each assessment in the qualification specification and you can use the timing guidance document on the Plan your Assessment page on the website. Add up to 5 minutes between pairs to allow for learners to enter and leave the assessment room. Liaise with your assessor to arrange any break times.

Yes. Centres should provide pen and paper for learners which they can use throughout the assessment, as necessary. Centres are advised to discourage learners from making excessive notes as this does affect their communicative / listening skills.

There is not a set number of questions. It is very dependent on the complexity of the questions and the confidence in which candidates ask them. The assessor may prompt for additional questions if necessary or, equally, thank candidates for their questions and move on.

No. This is not mandatory, but some learners like to use VAs as a prompt for the content. Also, effective use of VAs can add interest to a talk and help clarify points made.

Learners may use bullet points or brief notes, but these must be shown to the assessor before the talk. It is more authentic and natural for the learners to use brief notes than to learn their talks by rote. Reciting from memory can negatively affect pronunciation and creates unnecessary stress for the learner.

If they feel more comfortable presenting in this way then this is perfectly acceptable. It is not necessary, however.

From September 2024, assessors will play the audio on their own devices, and centres do not need to provide a CD player or a means of playing sound files.

If you would like to apply for a Special Consideration for your learners, a Special Consideration Form can be downloaded from the Special Considerations area of the website.

A centre can make an application on behalf of a learner who missed their assessment due to illness for re-entry within six months of the original assessment for half the normal fee of that assessment. The application must be made within 30 days of the original assessment date and include a medical certificate, along with the learner’s details, and be sent to our Customer Experience Team. Please refer to our Absence Through Illness Policy.

You will receive your learners’ results 5 working days after the assessment date. However, during the peak period of 1st May – 31st August, this will be 10 working days for Reading and Writing assessments. 

If a centre is dissatisfied with results awarded to a learner/group of learners, they should raise an enquiry with our Customer Experience Team. The enquiry should never be made to the assessor directly and should be made within 15 working days of receiving their results. To find out how ESB International manages centre enquiries, please refer to our Enquiries, Complaints and Appeals Policy.

All successful learners receive a certificate. Certificates will be dispatched to centres within 10 working days of results being issued. To allow for sampling and standardisation procedures, results cannot be regarded as final until confirmed by certification.

A centre may request a replacement certificate for their learners if they have lost or damaged their certificate. Please refer to our Replacement Certificate Policy.

Yes. You can apply for a Certificate in ESOL Skills for Life if your learners have three Awards at the same level, or at different levels, either all from ESB International, or from ESB and another awarding organisation. This falls under our Recognition of Prior Learning policy and you can find the forms to apply for an individual learner or for a group of learners on the website here. Each Certificate costs £7.

No. The Home Office only recognises Secure English Language Tests (SELT) and no Skills for Life qualifications are on the approved list, because of funding rules and the requirements for SELT providers.