Jobs
At English Speaking Board (International) Ltd, we’re looking for dedicated people to join us in our mission of empowering the oracy and language skills of our learners. Whether you’re seeking a fulfilling career, with flexible working arrangements at our Ormskirk head office, or you’re an experienced professional interested in self‑employed opportunities as an Assessor, Assessment Writer or Marker, we regularly recruit talented individuals throughout the year.
Current vacancies
Head of Customer Experience 
Location: hybrid-working (2-3 days per week office based)
Contract: Permanent, full time (subject to 6 months’ probationary period
Salary: £45,000 – £57,000 dependent on experience and current salary
English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.
This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.
Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.
To be successful you need to be:
- An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
- customer experience at every stage of the customer journey.
- Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
- Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building
Why work for ESB International?
- Our amazing customer focus and service to our clients
- Along with our deep commitment to our learners and
- Our positive and caring organisation.
With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.
The main activities of this leadership role:
- To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
- Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
- Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
- Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
- In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.
The post:
- Permanent, full-time (5 days a week) subject to 6 months’ probationary period
- Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
- Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
- Pension: We also offer an attractive pension scheme (see job description).
Applicants should write a supporting statement along with their CV to outline:
- Their interest in ESB International
- Their interest in the role
Speech (Oracy) Assessor
Location:
remote / on the road
Contract:
self-employed
Salary:
Competitive
- Are you a Secondary or Primary teacher doing sessional work or looking for a change?
- Are you passionate about enabling every learner to realise their potential, whatever their starting point?
- Have you ever considered using your skills outside of the classroom or educational centre to work with learners as an Oracy Assessor?
At English Speaking Board (International) Ltd. (ESB International), we pride ourselves on providing qualifications that equip learners with skills for the future, whether it’s in education ,work or life. Being part of their exciting assessment journey is both rewarding and inspiring.
To maintain our reputation for providing high quality, flexible assessments around the UK and internationally, we are seeking to engage new Oracy Assessors. Our assessors come from all walks of life but they share a common goal: to bring out the very best in every learner. From the moment an assessor meets our learners, they offer support and encouragement, showing empathy for each individual’s needs. Their role is central to the ESB International experience. All assessors are trained, standardised and moderated each year, to make sure that their marking is consistent and that they uphold ESB International’s core values in every session. We provide a supportive assessor community, led by a Senior Assessor.
As our centres book assessments when they need them, assessments take place throughout the usual academic year however our international centres book according to their academic cycles and time zones. Usually we experience peak periods of assessing before Easter (whenever Easter occurs in the year) and across the months of May, June and July. You must be willing to travel within the UK and Northern Ireland, with overnight stays in some circumstances.
This engagement is offered on a self-employed basis.
You should have:
- A minimum of 3 years recent substantial teaching experience, have a recognised teaching qualification (PGCE, DET, or equivalent’ or have QTS) or relevant degree
- A current Basic Disclosure/DBS Clearance (or obtain after selection)
- Professional Indemnity Insurance (or obtain after selection)
The selection process is long listing via Teams meeting interview and, if shortlisted, a further selection day.
We recruit Assessors throughout the year, and you’ll be contacted if your application is successful. We review applications regularly.
In the first instance, please complete and return the application form – you can find it here:
Return the application form to hr@esbuk.org
We’ll be in touch with you if you have been successful at this stage. Thank you.
Language (ESOL Skills for Life) Assessor
Location:
remote / on the road
Contract:
self-employed
Salary:
Competitive
- Do you have experience of teaching ESOL Skills for Life at levels Entry 1 to Level 2?
- Are you passionate about enabling every learner to realise their potential, whatever their circumstances?
- Have you ever considered using your skills outside of the classroom or educational centre – to work with learners as an Assessor?
At English Speaking Board (International) Ltd. (ESB International), we pride ourselves on providing qualifications that equip learners with skills for the future, whether it’s in education ,work or life. Being part of their exciting assessment journey is both rewarding and inspiring.
To maintain our reputation for providing high quality, flexible assessments around the UK and internationally, we are seeking to engage new Speaking & Listening Assessors. Our assessors come from all walks of life but they share a common goal: to bring out the very best in every learner. From the moment an assessor meets our learners, they offer support and encouragement, showing empathy for each individual’s needs. Their role is central to the ESB International experience. All assessors are trained, standardised and moderated each year, to make sure that their marking is consistent and that they uphold ESB International’s core values in every session. We provide a supportive assessor community, led by a Senior Assessor.
As our centres book assessments when they need them, assessments take place throughout the usual academic year . Usually, we experience peak periods of assessing towards the end of each term. You must be willing to travel within the UK and Northern Ireland, with overnight stays in some circumstances.
This engagement is offered on a self-employed basis.
You should have:
- A recognised teaching qualification (Trinity Cert TESOL, CELTA, MA TESOL or equivalent), recent teaching experience and a minimum of Level 2/C1 in English
- A current Basic Disclosure/DBS Clearance (or obtain after selection)
- Professional Indemnity Insurance (or obtain after selection)
The selection process is long listing via Teams meeting interview and, if shortlisted, a further selection day.
We recruit Assessors throughout the year, and you’ll be contacted if your application is successful. We review applications regularly.
In the first instance, please complete and return the application form – you can find it here:
Return the application form to hr@esbuk.org
We’ll be in touch with you if you have been successful at this stage. Thank you.
ESOL Skills for Life Marker
- Location: remote (within 20 miles of our Ormskirk head office).
- Pay: competitive
- Contract: self-employed
- Closing date: 30/06/2026
Are you an ESOL Skills for Life tutor looking for a new opportunity and have at least two years ESOL Skills for Life teaching experience in the last 5 years?
English Speaking Board (International) Ltd. (ESB International) is recruiting for Markers and Moderators of our ESOL Skills for Life writing qualifications at levels Entry 1 to Level 2. We offer an attractive level of pay for suitable candidates. Please only apply if you have the required ESOL teaching experience as candidates must have this to progress to interview stage.
Successful candidates must live within approximately 20 miles of our offices at 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY. Markers pick up and return marked scripts to the offices.
As our centres book assessments when they need them, marking take place throughout the academic year. Usually, we experience peak periods of assessing towards the end of each term.
This role is offered on a self-employed basis.
To apply, please send a CV and covering letter.
Applications will be reviewed as they come in – so please apply as soon as possible.
ESOL International Life Marker
- Location: remote (within 1hr commute of our Ormskirk head office).
- Pay: competitive
- Contract: self-employed
- Closing date: 30/06/2026
Are you an ESOL International teacher/tutor looking for a new opportunity and have at least two years ESOL Skills for Life teaching experience in the last 5 years?
English Speaking Board (International) Ltd. (ESB International) is recruiting for Markers of our ESOL International writing qualifications at levels A1 to C2. We offer an attractive level of pay for suitable candidates. Please only apply if you have the required ESOL teaching experience as candidates must have this to progress to interview stage.
Successful candidates must live within 1 hour’s commute of our offices in Ormskirk at 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
You will be required during our peak business periods in the months of January and June-July. Markers will be required to attend marking weekend sessions (1 weekend in January and 2 marking weekends in June/July) at our Ormskirk offices. Additionally, Markers are asked to pick up and return marked scripts to the offices.
As our centres book assessments when they need them, marking take place throughout the academic year. Usually, we experience peak periods of assessing towards the end of each term.
This role is offered on a self-employed basis.
To apply, please send a CV and covering letter.
Applications will be reviewed as they come in – so please apply as soon as possible.
Register your interest in an Assessor, Writer or Marker role
Even when specific roles aren’t advertised, we welcome expressions of interest from those who share our commitment to exceptional assessment and learner achievement.
If you’re interested in becoming an ESB Assessor, Writer or Marker, please email us to register your interest.