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Request a Replacement Certificate

We understand how important your ESB International certificates are – they are evidence to support further study, employment or personal achievement. If your original certificate has been lost, damaged or was never received, you can request a replacement from ESB International.

This page explains who can request a replacement certificate and what you need to do before submitting your form.

Who Can Request a Replacement Certificate?

You can request a replacement certificate if:

  • You work for an approved or former ESB International centre acting on behalf of a learner or group of learners.
  • You are an individual learner who completed an ESB International qualification.
  • Your certificate has been lost, damaged or you did not receive the original.
  • Your request complies with ESB International’s Replacement Certificate Policy.

How to Request a Replacement Certificate

To help us process your request efficiently, please ensure you:

  • Provide full learner details, including name, date of birth and qualification completed.
  • Include the approximate date and centre of the assessment.
  • Upload any supporting evidence, where relevant.
  • Read ESB International’s Replacement Certificate Policy before submitting your form.
  • Complete the online request form in full – incomplete information may delay processing.