Upcoming Improvements to ESB International Systems
At ESB International, we are committed to continually improving the services we provide to the schools and centres that deliver our qualifications.
As part of this commitment, we have been working behind the scenes to upgrade and modernise our IT infrastructure. These improvements are designed to enhance performance, increase reliability and provide a smoother experience for centres using our booking platforms and online services.
The upgrades have been carefully scheduled during a quieter period of the academic year to help minimise disruption. For most centres, particularly those not using the MyESB booking hub until the start of the new academic year, we expect the transition to have little or no impact on day-to-day activity.
What does this mean for centres?
The majority of centres will continue to book and manage assessments in much the same way as they do now. Whilst there will be some updates to the MyESB booking hub, these changes are intended to improve the overall user experience and support future developments across our systems.
Some international centres that book Speech (Oracy) assessments will notice more significant changes to their booking journey. These updates have been designed to streamline the process and provide a more efficient experience going forward.
We recognise that any system change can raise questions, and we are committed to supporting centres throughout the transition. Our IT and customer support teams will be monitoring the upgrade closely and will be on hand to address any issues as quickly as possible.
For guidance on using the updated system, centres are encouraged to review the FAQs below and visit our assessment support resources: https://esbuk.org/index.php/assessment-support/book-your-assessments/
Frequently Asked Questions
The upgrade is scheduled to begin on the evening of Friday 7 August and continue throughout the weekend. We expect normal service to resume from Monday 10 August.
Yes. During the upgrade period, some services will be temporarily unavailable whilst work is completed. We recommend planning any essential booking activity around this scheduled maintenance window where possible.
No. Your existing account and associated email address will remain active.
Yes. When accessing the new system for the first time, you will need to create a new password.
To do this, select “I’ve forgotten my password” on the login page and follow the instructions sent to your registered email address.
Once the upgrade has been completed, access the new platform using the following link: https://hub.esbuk.org/login
Booking records up to and including the 2025/26 academic year will remain available through the existing MyESB hub: https://legacy-hub.esbuk.org/login
Please refer to the FAQs above and our online assessment support resources: https://esbuk.org/index.php/assessment-support/book-your-assessments/
If you experience any difficulties during the transition, our IT and customer support teams will be available to assist and resolve issues as quickly as possible. Please contact our Customer Experience Team if you require any assistance.
Investing in a Better Digital Experience
These improvements form part of ESB International’s ongoing investment in the systems and services that support our centres.
By strengthening our digital infrastructure now, we can provide a more stable and reliable experience in the future while continuing to develop services that meet the needs of centres, learners and educators.
We would like to thank all our centres for their continued support and understanding whilst these improvements are carried out.