ESB International reviews all its policies annually, in line with our internal review schedule, to ensure that our procedures and practices continue to meet legislative and regulatory compliance and are in line with current practices. If you have any questions about any of our policies, procedures or handbooks, please do not hesitate to contact our Quality Assurance Department.
Centre Handbooks
Title
Date
Description
Download
Speech UK Handbook
December 2024
Provides guidance concerning ESB International Speech Qualifications, assessment administration and delivery for UK-based organisations offering ESB Speech qualifications.
Centre Assessed Qualifications Handbook
September 2022
Provides guidance concerning ESB International Inspiring Confidence in Employability qualifications that are assessed by the Centre.
Speech International Centre Handbook
November 2021
Provides guidance about assessment administration and delivery for non-UK centres offering our Speech qualifications.
Handbook for Centres Delivering Online ESOL International Assessments
October 2023
Provides guidance about assessment administration and delivery for ONLINE only ESOL International assessments.
Assessment Policies
Title
Date
Description
Download
Reasonable Adjustments and Special Considerations Policy
August 2025
Use for a learner who you believe may qualify for a Reasonable Adjustment or Special Consideration. To apply for a Special Consideration, you must complete the following form and return it to our Quality Assurance Dept.
Enquiries, Complaints and Appeals Policy
August 2025
This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a learner’s grade.
Recognition of Prior Learning Policy
October 2024
Use to apply for Recognition of Prior Learning (RPL) for a learner. To apply for RPL for more than one learner, complete the following form and return it to product@esbuk.org using WeTransfer.
Qualification Withdrawal Policy
August 2025
Provides guidance on the process whereby ESB International qualifications are discontinued.
Absence through Illness Policy
August 2025
Refer to when a learner is absent from an assessment through illness.
Malpractice and Maladministration Policy
August 2025
Provides guidance for preventing and managing malpractice and maladministration before, during and after ESB International assessments.
Replacement Certificate Policy
August 2025
Please read this policy before requesting a replacement certificate if the original has been lost, stolen or damaged. Once you have read the policy, you can request a replacement certificate here.
Safeguarding Policy
Title
Date
Description
Download
Safeguarding Policy
August 2025
This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adults.
Safeguarding Procedure
November 2022
This procedure provides guidance on safeguarding responsibilities and gives a defined process for all ESB International employees and contractors to follow.
Data Protection Policy
Title
Date
Description
Download
Data Protection Policy
August 2025
ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for.
Privacy Policy
August 2025
Outlines ESB International’s responsibilities and processes for managing sensitive information, in line with GDPR regulations.
IT Acceptable Usage Policy
August 2025
This policy provides clear information on the acceptable usage of IT facilities used by ESB International employees, contractors and third-parties.
Video, Audio Recording and Photograph Policy
August 2025
ESB International believes that it has a responsibility to promote the welfare of all children, young people and vulnerable adults to take, share and use images, recordings and videos safely.
Finance Policies
Title
Date
Description
Download
Invoicing Policy
August 2025
Please refer to this policy for details concerning ESB International’s invoicing process.
Other Policies
Title
Date
Description
Download
Conflict of Interest Policy
August 2025
The policy outlines the principles and procedures for managing conflicts of interest to protect the validity of our qualifications. For Centres to raise a Conflict of Interest, they must complete the following form and return it to our Quality Assurance Dept.
Equality, Diversity and Inclusion Policy
October 2025
Outlines ESB International’s commitment to providing equal opportunities for all.
Sexual Harassment Policy
December 2024
ESB International is committed to ensuring that all are treated with respect and dignity in our workplace, in accordance with the Equality Act 2010.
Work Permits & Eligibility to Work in the UK Policy
July 2025
This policy outlines ESB International’s procedures for verifying that all employees and contractors have the legal right to work in the UK.
Whistleblowing Policy
October 2023
This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest.
