ESB Customer Experience Team Shortlisted for Customer Service Excellence Award
We are delighted to announce that ESB’s Customer Experience Team has been shortlisted for the Customer Service Excellence Award at the Federation of Awarding Bodies (FAB) Qualifications & Assessment Excellence Awards 2026. The shortlist was revealed on 10 July 2026 as part of the 11th annual awards, which celebrate outstanding achievement across the UK’s qualifications and assessment sector.
Being named a finalist is a significant achievement and reflects the dedication, professionalism and commitment our Customer Experience Team demonstrates every day in supporting ESB centres, learners and stakeholders across the UK and internationally.
The FAB Awards recognise organisations, teams and individuals that are making an exceptional contribution to the qualifications and assessment industry. This year’s awards attracted more than 120 entries from across the sector, with FAB Chief Executive Rob Nitsch CBE describing the quality and breadth of submissions as evidence of a sector that continues to innovate and deliver during a period of significant change.
ESB’s Customer Experience Team is one of five finalists shortlisted in the Customer Service Excellence Award category, alongside AAT, DSW, NCFE Customer Support Team and SIAS.
The nomination recognises the consistently high standards of customer support delivered by the team, including an outstanding 96% customer satisfaction score. From supporting centres with registration and assessment processes to providing responsive guidance throughout the academic year, the team plays a vital role in ensuring that centres receive the support they need to deliver ESB qualifications successfully.
While we are proud to celebrate this recognition, our focus remains firmly on supporting our centres. As many centres continue their academic year activities throughout the summer months, our Customer Experience Team will continue providing the high-quality service and support that has earned this national recognition. At the same time, preparations are already underway for the next academic year, ensuring centres can continue to rely on ESB’s customer-first approach.
The winners will be announced at the FAB Qualifications & Assessment Excellence Awards ceremony on Thursday 26 November 2026, taking place during the FAB Conference and Exhibition at the DoubleTree by Hilton, Milton Keynes.
We would like to thank every member of our Customer Experience Team for their hard work, passion and commitment, and extend our gratitude to our centres for their continued trust and partnership.
Congratulations to all of this year’s finalists — and roll on November! 🏆✨