Category: Uncategorised

Dear colleagues,

I wanted to update you that ESB International is going to cancel all bookings up to 31st May 2020, that are currently in our system. No cancellation fees will be charged. We will open our booking system after the Easter holidays from the 14th April for bookings commencing from the 1st June, in the hope that the centre closure situation may have changed by that time. Again should the centre closure situation remain past 1st June, no cancellation fees will be charged.

We have been contacted by some centres enquiring as to what might be available currently in light of centre closures. We are still waiting for a final position from Ofqual for our vocational sector and will of course communicate with you once that position has been reached.

With best wishes,
Tina Renshaw 
Chief Executive

Dear colleagues,

ESB International has already moved 95% of its activities to home working and so we continue with our work as we can, during these extraordinary times.

We are currently reviewing our assessments scheduled for next term and will place updated messages for centres on our website and contact our wider ESB team directly.

Central to our ethos is connection – do please continue to email customer@esbuk.org with your questions; let us know if you would like resources or support for your learners and continue to check back in to this website next week for our update.

Thank you to all of you who are continuing to support your learners, we respect your hard work and dedication to their development at this time.

Tina Renshaw,
Chief Executive

ESB International has been monitoring the Coronavirus situation as it relates to our work together and as a responsible employer.

I know you will be adhering to all Public Health or Government guidance and direction as relevant to your country. ESB International has advised its employees and assessors accordingly. We have asked assessors to inform us of any need to self isolate or quarantine.

I wanted to outline therefore the potential impacts:

• There may be instances where a previously confirmed booking requiring assessors cannot be satisfied by ESB International. We will make every effort to satisfy the bookings however should we be unable, no charges will be applied and you will be able to cancel and amend this booking for a future date.
• Should your centre be closed by a management decision or you choose not to go ahead with a booking, please cancel and amend your booking for a future date, so that assessors are advised of the change. Again no cancellation fee will be charged.
• We may not be able to meet our agreed delivery times for results due to staffing impacts. We will of course work hard to manage these impacts on our learners and centres.

I do encourage you to select a new date soon, as we anticipate that the summer term may well be busier, should business as usual be operating then.

We will continue to update our website so please visit the home page first to review any updates from ESB International and should you have any questions please contact us via customer@esbuk.org.

I sincerely hope your staff and learners keep safe and well during this difficult time.

ESB International has been monitoring the Coronavirus situation as it relates to our work together and as a responsible employer.

I know you will be adhering to all Public Health or government guidance and direction as relevant to your country. ESB International has advised its employees and assessors accordingly. We have asked assessors to inform us of any need to self isolate or quarantine.

I wanted to outline therefore the potential impacts:

• There may be instances where a previously confirmed booking requiring assessors can no longer be satisfied by ESB International. We will make every effort to satisfy them however should we be unable, no charges will be applied and you will be able to cancel and amend this booking for a future date
• Should your centre be closed by a management decision or you choose not to go ahead with a booking,  please cancel and amend your booking for a future date, so that assessors are advised of the change. Again no cancellation fee will be charged

Should you have any questions please contact us via  customer@esbuk.org