Centre Policies and Procedures
Policy Title |
Implementation Date |
Description |
PDF Download |
Absence through Illness Policy |
March 2016 |
Use for a candidate who is absent through illness. |
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Centre Handbook |
February 2019 |
Provides guidance for ESB centres. |
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Conflict of Interest Policy |
June 2019 |
Outlines the principles and procedures for managing conflicts of interests to protect the validity of our qualifications, assessments and services. |
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Enquiries, Complaints and Appeals Policy |
September 2019 |
This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a decision. |
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Extraordinary Regulatory Framework Policy for Calculating Results and Adapting Assessments |
September 2020 |
This policy outlines how ESB International has responded to Ofqual’s Extraordinary Regulatory Framework, brought about due to Covid-19 |
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Malpractice and Maladministration Policy |
March 2019 |
Provides guidance for preventing and managing malpractice and maladministration. |
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Qualification Withdrawal Policy |
July 2019 |
Provides guidance on the removal of policies. |
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Reasonable Adjustments and Special Considerations Policy |
September 2020 |
Use for a candidate who you believe may qualify for a reasonable adjustment or special consideration. |
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Recognition of Prior Learning Policy |
September 2020 |
Provides information on how to apply for Recognition of Prior Learning (RPL). |
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Replacement Certificate Policy |
November 2018 |
Please read this policy to determine if a candidate can make a request for a replacement certificate. |
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Replacement Certificate Form |
Please email this form to our Customer Experience Team on completion |
Please use this form if you wish to apply for a replacement certificate for a candidate. |
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General Policies and Procedures
Policy Title |
Implementation Date |
Description |
PDF Download |
Code of Conduct |
January 2016 |
All adults involved with ESB International must adhere to its Code of Conduct Policy. |
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Data Protection Policy |
March 2018 |
ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for. |
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Equality, Diversity and Inclusion Policy |
July 2019 |
ESB International is committed to fully adhering to the Equality Act 2010. |
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Invoicing Policy |
For any extra information, please contact our Finance Team |
Please familiarise yourself with this policy should you ever need to send an invoice to ESB International. |
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IT Acceptable Usage Policy |
September 2019 |
This policy provides clear information on the acceptable usage of IT facilities by employees and contractors providing services on behalf of ESB International. |
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Privacy Policy |
September 2020 |
Please familiarise yourself with ESB International’s Privacy Policy, which is in line with GDPR legislation. |
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Safeguarding Policy |
September 2020 |
This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adult learners. |
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Safeguarding Procedure |
September 2018 |
This procedure provides guidance on safeguarding responsibilities and gives defined process for all ESB International employees and contractors to follow. |
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Whistleblowing Policy |
June 2019 |
This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest. |
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If you have any questions, please contact our Quality Assurance Team.