A Message from our Chief Executive

Policies and Procedures

Centre Policies and Procedures
Policy Title Implementation Date Description PDF Download
Absence through Illness Policy March 2016 Use for a candidate who is absent through illness.
Centre Handbook February 2019 Provides guidance for ESB centres.
Conflict of Interest Policy June 2019 Outlines the principles and procedures for managing conflicts of interests to protect the validity of our qualifications, assessments and services.
Enquiries, Complaints and Appeals Policy June 2019 This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a decision.
Extraordinary Regulatory Framework Policy for Calculating Results and Adapting Assessments September 2020 This policy outlines how ESB International has responded to Ofqual’s Extraordinary Regulatory Framework, brought about due to Covid-19
Malpractice and Maladministration Policy June 2019 Provides guidance for preventing and managing malpractice and maladministration.
Qualification Withdrawal Policy July 2019 Provides guidance on the removal of policies.
Reasonable Adjustments and Special Considerations Policy June 2019 Use for a candidate who you believe may qualify for a reasonable adjustment or special consideration.
Recognition of Prior Learning Policy December 2016 Provides information on how to apply for Recognition of Prior Learning (RPL).
Replacement Certificate Policy November 2018 Please read this policy to determine if a candidate can make a request for a replacement certificate.
Replacement Certificate Form Please email this form to our Customer Experience Team on completion Please use this form if you wish to apply for a replacement certificate for a candidate.

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General Policies and Procedures
Policy Title Implementation Date Description PDF Download
Code of Conduct January 2016 All adults involved with ESB International must adhere to its Code of Conduct Policy.
Data Protection Policy March 2018 ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for.
Equality, Diversity and Inclusion Policy July 2019 ESB International is committed to fully adhering to the Equality Act 2010.
Invoicing Policy For any extra information, please contact our Finance Team Please familiarise yourself with this policy should you ever need to send an invoice to ESB International.
IT Acceptable Usage Policy September 2019 This policy provides clear information on the acceptable usage of IT facilities by employees and contractors providing services on behalf of ESB International.
Privacy Policy December 2018 Please familiarise yourself with ESB International’s Privacy Policy, which is in line with GDPR legislation.
Safeguarding Policy September 2018 This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adult learners.
Safeguarding Procedure September 2018 This procedure provides guidance on safeguarding responsibilities and gives defined process for all ESB International employees and contractors to follow.
Whistleblowing Policy June 2019 This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest.

If you have any questions, please contact our Quality Assurance Team.

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