AO of the year

Handbooks, Policies and Procedures

ESB reviews all its policies annually, in line with our internal review schedule, to ensure that our procedures and practices continue to meet legislative and regulatory compliance and are in line with current practices.

Centre handbooks

Policy title Implementation date Description PDF download
Speech UK Centre Handbook September 2022 Provides guidance concerning ESB International Speech qualifications, assessment administration and delivery to our UK ESB centres.
ESOL Skills for Life UK Centre Handbook September 2022 Provides guidance concerning ESB International Skills for Life qualifications, assessment administration and delivery and much more to our UK ESB centres.
Centre Assessed Qualifications Handbook September 2022 Provides guidance concerning ESB International Inspiring Confidence in Employability. qualifications that are assessed by the centre
Speech International Centre Handbook November 2021 Provides guidance about assessment administration and delivery for non-UK centres offering our Speech qualifications.

Assessment policies

Policy title Implementation date Description PDF download
Reasonable Adjustments and Special Considerations Policy October 2022 Use for a learner who you believe may qualify for a Reasonable Adjustment or Special Consideration. To apply for a Special Consideration, you must complete the following form and return it to our Quality Assurance Dept.
Enquiries, Complaints and Appeals Policy October 2023 This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a learner’s grade
Recognition of Prior Learning Policy September 2023 Use to apply for Recognition of Prior Learning (RPL) for a learner. To apply for RPL for more than one learner, complete the following form and return it to product@esbuk.org using WeTransfer.
Qualification Withdrawal Policy November 2022 Provides guidance on the process whereby ESB International qualifications are discontinued
Absence through Illness Policy August 2023 Refer to when a learner is absent from an assessment through illness
Malpractice and Maladministration Policy September 2022 Provides guidance for preventing and managing malpractice and maladministration before, during and after ESB International assessments
Replacement Certificate Policy September 2023 Please read this policy before requesting a replacement certificate if the original has been lost, stolen or damaged. Once you have read the policy, you can request a replacement certificate here

Safeguarding policies

Policy title Implementation date Description PDF download
Safeguarding Policy November 2023 This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adults.
Safeguarding Procedure November 2022 This procedure provides guidance on safeguarding responsibilities and gives a defined process for all ESB International employees and contractors to follow

Data protection policies

Policy title Implementation date Description PDF download
Data Protection Policy November 2023 ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for
Privacy Policy February 2024 Outlines ESB International’s responsibilities and processes for managing sensitive information, in line with GDPR regulations
IT Acceptable Usage Policy August 2022 This policy provides clear information on the acceptable usage of IT facilities used by ESB International employees, contractors and third-parties
Video, Audio Recording and Photograph Policy July 2022 ESB International believes that it has a responsibility to promote the welfare of all children, young people and vulnerable adults to take, share and use images, recordings and videos safely.

Finance policies

Policy title Implementation date Description PDF download
Invoicing Policy November 2022 Please refer to this policy for guidelines on ESB International’s invoicing process

Other policies

Policy title Implementation date Description PDF download
Conflict of Interest Policy November 2022 Outlines the principles and procedures for managing conflicts of interest to protect the validity of our qualifications, assessments and services
Equality, Diversity and Inclusion Policy August 2023 Outlines ESB International’s commitment to providing equal opportunities for all
Whistleblowing Policy October 2023 This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest

If you have any questions about any of our policies, procedures or handbooks, please do not hesitate to contact our Quality Assurance Department.