Policies and Procedures

Absence through Illness Policy

Implementation date: March 2016
Use for a candidate who is absent through illness.

Centre Handbook

Implementation date: February 2019
Provides guidance for ESB centres.

Conflict of Interest Policy

Implementation date: June 2019
Outlines the principles and procedures for managing conflicts of interests to protect the validity of our qualifications, assessments and services.

Enquiries, Complaints and Appeals Policy

Implementation date: June 2019
This policy outlines the process for anybody wishing to raise an enquiry, complaint, and/or appeal a decision.

Malpractice and Maladministration Policy

Implementation date: June 2019.
Provides guidance for preventing and managing malpractice and maladministration

Qualification Withdrawal Policy

Implementation date: July 2019
Provides guidance on the removal of qualifications.

Reasonable Adjustments and Special Considerations Policy

Implementation date: June 2019
Use for a candidate who you believe may qualify for a reasonable adjustment or special consideration.

Recognition of Prior Learning Policy

Implementation date: December 2016
Provides information on how to apply for Recognition of Prior Learning (RPL).

Replacement Certificate Form

Please send to customer@esbuk.org on completion.
Please use this form if you wish to apply for a replacement certificate for a candidate.

Replacement Certificate Policy

Implementation date: November 2018
Please read this policy to determine if a candidate can make a request for a replacement certificate.

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Code of Conduct

Implementation date: January 2016
All adults involved with ESB must adhere to its Code of Conduct Policy.

Data Protection Policy

Implementation date: March 2018
ESB’s Data Protection Policy is fully GDPR compliant and describes what kind of data ESB may request of you and the exact purposes that it would be used for.

Equality, Diversity and Inclusion Policy

Implementation date: July 2019
ESB is committed to adhering fully to The Equality Act 2010.

Invoicing Policy

For any extra information, please email accounts@esbuk.org
Please familiarise yourself with this policy should you need to send an invoice to ESB.

IT Acceptable Usage Policy

Implementation date: September 2019
This policy provides clear information on the acceptable usage of IT facilities by employees and contractors providing services on behalf of ESB.

Privacy Policy

Implementation date: December 2018
Please familiarise yourself with ESB’s Privacy Policy, which is in line with GDPR legislation.

Safeguarding Policy

Implementation date: September 2018
This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adult learners.

Safeguarding Procedure

Implementation date: September 2018
This procedure provides guidance on safeguarding responsibilities and gives defined process for all ESB employees and contractors to follow.

Whistleblowing Policy

Implementation date: June 2019
This policy provides guidance for the public, trustees, employees, and contractors working on behalf of ESB to communicate any concerns which are in the public interest.

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