Policies and Procedures
| Policy Title | Implementation Date | Description | PDF Download |
|---|---|---|---|
| Absence through Illness Policy | May 2021 | Use for a candidate who is absent through illness. |  |
| Centre Handbook | February 2019 | Provides guidance for ESB centres. | |
| Conflict of Interest Policy | November 2021 | Outlines the principles and procedures for managing conflicts of interests to protect the validity of our qualifications, assessments and services. | |
| Enquiries, Complaints and Appeals Policy | September 2019 | This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a decision. | |
| Extraordinary Regulatory Framework Policy for Calculating Results and Adapting Assessments | September 2020 | This policy outlines how ESB International has responded to Ofqual’s Extraordinary Regulatory Framework, brought about due to Covid-19 | |
| Malpractice and Maladministration Policy | November 2021 | Provides guidance for preventing and managing malpractice and maladministration. | |
| Qualification Withdrawal Policy | October 2021 | Provides guidance on the removal of policies. | |
| Reasonable Adjustments and Special Considerations Policy | September 2021 | Use for a candidate who you believe may qualify for a reasonable adjustment or special consideration. | |
| Special Considerations and Requests form | July 2021 | Use for a learner who is affected by temporary disability, serious illness or disposition at or near the time of the assessment. | |
| Recognition of Prior Learning Policy | August 2021 | Provides information on how to apply for Recognition of Prior Learning (RPL). | |
| Replacement Certificate Policy | August 2021 | Please read this policy to determine if a candidate can make a request for a replacement certificate. | |
| Replacement Certificate Form | September 2021 | You can complete this form online by following the link to the right. If you need any assistance, please contact our Customer Experience Team. | |
| Policy Title | Implementation Date | Description | PDF Download |
|---|---|---|---|
| Code of Conduct | January 2016 | All adults involved with ESB International must adhere to its Code of Conduct Policy. | |
| Data Protection Policy | March 2018 | ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for. | |
| Equality, Diversity and Inclusion Policy | November 2021 | ESB International is committed to fully adhering to the Equality Act 2010. | |
| Invoicing Policy | For any extra information, please contact our Finance Team | Please familiarise yourself with this policy should you ever need to send an invoice to ESB International. | |
| IT Acceptable Usage Policy | September 2019 | This policy provides clear information on the acceptable usage of IT facilities by employees and contractors providing services on behalf of ESB International. | |
| Privacy Policy | September 2020 | Please familiarise yourself with ESB International’s Privacy Policy, which is in line with GDPR legislation. | |
| Safeguarding Policy | October 2021 | This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adult learners. | |
| Safeguarding Procedure | October 2021 | This procedure provides guidance on safeguarding responsibilities and gives defined process for all ESB International employees and contractors to follow. | |
| Whistleblowing Policy | October 2021 | This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest. | |
If you have any questions, please contact our Quality Assurance Team.