We have released new Centre Handbooks for our Speech, ESOL Skills for Life and centre assessed qualifications. They are available to download on our Policies and Procedures page.

Policies, Procedures and Handbooks

Assessment policies
Policy title Implementation date Description PDF download
Reasonable Adjustments and Special Considerations Policy August 2021 Use for a learner who you believe may qualify for a Reasonable Adjustment or Special Consideration. To apply for a Special Consideration, you must complete the following form and return it to our Quality Assurance Dept.
Enquiries, Complaints and Appeals Policy September 2022 This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a learner’s grade
Recognition of Prior Learning Policy August 2021 Provides information for to how to apply for a Recognition of Prior Learning (RPL) for a learner
Qualification Withdrawal Policy October 2021 Provides guidance on the process whereby ESB International qualifications are discontinued
Absence through Illness Policy May 2021 Refer to when a learner is absent from an assessment through illness
Malpractice and Maladministration Policy November 2021 Provides guidance for preventing and managing malpractice and maladministration before, during and after ESB International assessments
Replacement Certificate Policy August 2022 Please read this policy before requesting a replacement certificate if the original has been lost, stolen or damaged. Once you have read the policy, you can request a replacement certificate here
Centre handbooks
Policy title Implementation date Description PDF download
Speech UK Centre Handbook September 2022 Provides guidance concerning ESB International Speech qualifications, assessment administration and delivery and much more to our UK ESB centres
ESOL Skills for Life UK Centre Handbook September 2022 Provides guidance concerning ESB International Skills for Life qualifications, assessment administration and delivery and much more to our UK ESB centres
Centre Assessed Qualifications Handbook September 2022 Provides guidance concerning ESB International Inspiring Confidence in Employability qualifications that are assessed by the centre
Speech International Centre Handbook January 2022 Provides guidance about assessment administration and delivery for non-UK centres offering our Speech qualifications
Safeguarding policies
Policy title Implementation date Description PDF download
Safeguarding Policy October 2021 This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adults
Safeguarding Procedure October 2021 This procedure provides guidance on safeguarding responsibilities and gives defined process for all ESB International employees and contractors to follow
Data protection policies
Policy title Implementation date Description PDF download
Data Protection Policy July 2022 ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for
Privacy Policy April 2022 Outlines ESB International’s responsibilities and processes for managing sensitive information, in line with GDPR regulations
IT Acceptable Usage Policy September 2019 This policy provides clear information on the acceptable usage of IT facilities used by ESB International employees, contractors and third-parties
Video, Audio Recording and Photograph Policy July 2022 ESB International believes that it has a responsibility to promote the welfare of all children, young people and vulnerable adults to take, share and use images, recordings and videos safely.
Finance policies
Policy title Implementation date Description PDF download
Invoicing Policy September 2021 Please refer to this policy if you are trying to pay an ESB invoice
Other policies
Policy title Implementation date Description PDF download
Conflict of Interest Policy November 2021 Outlines the principles and procedures for managing conflicts of interest to protect the validity of our qualifications, assessments and services
Whistleblowing Policy October 2021 This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest

If you have any questions about any of our policies, procedures or handbooks, please do not hesitate to contact our Quality Assurance Department.