Assessment policies |
Policy title |
Implementation date |
Description |
PDF download
|
Reasonable Adjustments and Special Considerations Policy |
October 2022 |
Use for a learner who you believe may qualify for a Reasonable Adjustment or Special Consideration. To apply for a Special Consideration, you must complete the following form and return it to our Quality Assurance Dept. |
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Enquiries, Complaints and Appeals Policy |
September 2022 |
This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a learner’s grade |
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Recognition of Prior Learning Policy |
October 2022 |
Provides information for to how to apply for a Recognition of Prior Learning (RPL) for a learner |
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Qualification Withdrawal Policy |
November 2022 |
Provides guidance on the process whereby ESB International qualifications are discontinued |
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Absence through Illness Policy |
May 2021 |
Refer to when a learner is absent from an assessment through illness |
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Malpractice and Maladministration Policy |
September 2022 |
Provides guidance for preventing and managing malpractice and maladministration before, during and after ESB International assessments |
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Replacement Certificate Policy |
August 2022 |
Please read this policy before requesting a replacement certificate if the original has been lost, stolen or damaged. Once you have read the policy, you can request a replacement certificate here |
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Centre handbooks |
Policy title |
Implementation date |
Description |
PDF download
|
Speech UK Centre Handbook |
September 2022 |
Provides guidance concerning ESB International Speech qualifications, assessment administration and delivery and much more to our UK ESB centres |
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ESOL Skills for Life UK Centre Handbook |
September 2022 |
Provides guidance concerning ESB International Skills for Life qualifications, assessment administration and delivery and much more to our UK ESB centres |
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Centre Assessed Qualifications Handbook |
September 2022 |
Provides guidance concerning ESB International Inspiring Confidence in Employability qualifications that are assessed by the centre |
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Speech International Centre Handbook |
November 2021 |
Provides guidance about assessment administration and delivery for non-UK centres offering our Speech qualifications |
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Safeguarding policies |
Policy title |
Implementation date |
Description |
PDF download
|
Safeguarding Policy |
November 2022 |
This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adults |
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Safeguarding Procedure |
November 2022 |
This procedure provides guidance on safeguarding responsibilities and gives defined process for all ESB International employees and contractors to follow |
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Data protection policies |
Policy title |
Implementation date |
Description |
PDF download
|
Data Protection Policy |
July 2022 |
ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for |
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Privacy Policy |
April 2022 |
Outlines ESB International’s responsibilities and processes for managing sensitive information, in line with GDPR regulations |
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IT Acceptable Usage Policy |
August 2022 |
This policy provides clear information on the acceptable usage of IT facilities used by ESB International employees, contractors and third-parties |
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Video, Audio Recording and Photograph Policy |
July 2022 |
ESB International believes that it has a responsibility to promote the welfare of all children, young people and vulnerable adults to take, share and use images, recordings and videos safely. |
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Finance policies |
Policy title |
Implementation date |
Description |
PDF download
|
Invoicing Policy |
November 2022 |
Please refer to this policy if you are trying to pay an ESB invoice |
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Other policies |
Policy title |
Implementation date |
Description |
PDF download
|
Conflict of Interest Policy |
November 2022 |
Outlines the principles and procedures for managing conflicts of interest to protect the validity of our qualifications, assessments and services |
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Equality, Diversity and Inclusion Policy |
September 2022 |
Outlines ESB International’s commitment to providing equal opportunities for all |
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Whistleblowing Policy |
October 2021 |
This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest |
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If you have any questions about any of our policies, procedures or handbooks, please do not hesitate to contact our Quality Assurance Department.