Handbooks, Policies and Procedures
ESB reviews all its policies annually, in line with our internal review schedule, to ensure that our procedures and practices continue to meet legislative and regulatory compliance and are in line with current practices.
If you have any questions about any of our policies, procedures or handbooks, please do not hesitate to contact our Quality Assurance Department.
Centre Handbooks
| Title | Date | Description | Download |
|---|---|---|---|
| Speech UK Centre Handbook | December 2024 | Provides guidance concerning ESB International Speech Qualifications, assessment administration and delivery for UK-based organisations offering ESB Speech qualifications. |  |
| ESOL Skills for Life UK Centre Centre Handbook | September 2022 | Provides guidance concerning ESB International Skills for Life qualifications, assessment administration and delivery for UK-based organisations offering ESB ESOL Skills for Life qualifications. | |
| Centre Assessed Qualifications Handbook | September 2022 | Provides guidance concerning ESB International Inspiring Confidence in Employability qualifications that are assessed by the Centre. | |
| Speech International Centre Handbook | November 2021 | Provides guidance about assessment administration and delivery for non-UK centres offering our Speech qualifications. | |
| Handbook for Centres Delivering Online ESOL International Assessments | October 2023 | Provides guidance about assessment administration and delivery for ONLINE only ESOL International assessments. | |
Assessment policies
| Title | Date | Description | Download |
|---|---|---|---|
| Reasonable Adjustments and Special Considerations Policy | October 2022 | Use for a learner who you believe may qualify for a Reasonable Adjustment or Special Consideration. To apply for a Special Consideration, you must complete the following form and return it to our Quality Assurance Dept. | |
| Enquiries, Complaints and Appeals Policy | October 2023 | This policy outlines the process for anybody wishing to raise an enquiry, complaint and/or appeal a learner’s grade. | |
| Recognition of Prior Learning Policy | October 2024 | Use to apply for Recognition of Prior Learning (RPL) for a learner. To apply for RPL for more than one learner, complete the following form and return it to product@esbuk.org using WeTransfer. | |
| Qualification Withdrawal Policy | October 2024 | Provides guidance on the process whereby ESB International qualifications are discontinued. | |
| Absence through Illness Policy | August 2023 | Refer to when a learner is absent from an assessment through illness. | |
| Malpractice and Maladministration Policy | October 2024 | Provides guidance for preventing and managing malpractice and maladministration before, during and after ESB International assessments. | |
| Replacement Certificate Policy | September 2023 | Please read this policy before requesting a replacement certificate if the original has been lost, stolen or damaged. Once you have read the policy, you can request a replacement certificate here. | |
Safeguarding policies
| Title | Date | Description | Download |
|---|---|---|---|
| Safeguarding Policy | November 2023 | This policy provides guidance on how we safeguard the welfare of children, young people and vulnerable adults. | |
| Safeguarding Procedure | November 2022 | This procedure provides guidance on safeguarding responsibilities and gives a defined process for all ESB International employees and contractors to follow. | |
Data protection policies
| Title | Date | Description | Download |
|---|---|---|---|
| Data Protection Policy | November 2023 | ESB International’s Data Protection Policy is fully compliant with GDPR and describes what kind of data we may request of you and the exact purpose(s) it would be used for. | |
| Privacy Policy | February 2024 | Outlines ESB International’s responsibilities and processes for managing sensitive information, in line with GDPR regulations. | |
| IT Acceptable Usage Policy | August 2022 | This policy provides clear information on the acceptable usage of IT facilities used by ESB International employees, contractors and third-parties. | |
| Video, Audio Recording and Photograph Policy | October 2024 | ESB International believes that it has a responsibility to promote the welfare of all children, young people and vulnerable adults to take, share and use images, recordings and videos safely. | |
Finance policies
| Title | Date | Description | Download |
|---|---|---|---|
| Invoicing Policy | July 2024 | Please refer to this policy for details concerning ESB International’s invoicing process. | |
Other policies
| Title | Date | Description | Download |
|---|---|---|---|
| Conflict of Interest Policy | August 2024 | The policy outlines the principles and procedures for managing conflicts of interest to protect the validity of our qualifications. For Centres to raise a Conflict of Interest, they must complete the following form and return it to our Quality Assurance Dept. | |
| Equality, Diversity and Inclusion Policy | October 2024 | Outlines ESB International’s commitment to providing equal opportunities for all. | |
| Sexual Harassment Policy | December 2024 | ESB International is committed to ensuring that all are treated with respect and dignity in our workplace, in accordance with the Equality Act 2010. | |
| Whistleblowing Policy | October 2023 | This policy provides guidance for the public, trustees, employees and contractors working on behalf of ESB International to communicate any concerns which are in the public interest. | |